The Motor Ombudsman previously held the Bronze standard which it gained under Motor Codes in 2015. In order to reach Silver status, The Motor Ombudsman had to meet a number of stringent requirements. The comprehensive assessment process included staff anonymously completing an online questionnaire, where they were asked to evaluate the company in a variety of areas.
This was followed by an assessor speaking to employees across a variety of roles about aspects such as the working environment and the ambitions of the organisation. This is in order to determine performance against the Investors in People criteria.
In the Investors in People report, The Motor Ombudsman was praised for, amongst other attributes, its ability to empower individuals to make decisions, for putting the right mechanisms in place to allow staff to develop, motivating people to achieve their objectives, and having a focus on promoting its values and the future direction of the company.
Paul Devoy, Chief Executive Officer of Investors in People, said: “We would like to congratulate The Motor Ombudsman on gaining the Silver standard. It demonstrates that the organisation is a great place to work and that it goes above and beyond to ensure that staff are effectively managed and trained. It equally acknowledges the dedication of everyone who works for the body.”
Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, added: “People are the most important part of our business and lie at the heart of our success and what we do. We are very proud that our commitment to the development of our staff has been recognised with this very special accolade, and we couldn’t have achieved it without the exceptional efforts of our team. The evaluation has also identified areas where we can drive our internal standards and staff engagement even higher.
For more information on The Motor Ombudsman, visit www.TheMotorOmbudsman.org