• Industry first support service for BMW and MINI drivers in the aftermath of an accident.
• Provides assistance for vehicle recovery, repair and an insurance claim where relevant.
• Support via a 24/7 helpline and an online portal to track repairs and insurance claim.
• Available free of charge to all BMW and MINI drivers of any age vehicle, from today.
BMW Group UK announces the launch of the all-new BMW and MINI Accident Support service, offering BMW and MINI drivers assistance and guidance in the aftermath of an accident, through vehicle recovery, repair and onwards mobility.
The new Accident Support service is an industry first and is available for all BMW and MINI vehicles of any age. The intelligent, on-board software on selected BMW vehicles recognise when an accident has occurred but airbags have not been deployed. In these circumstances, drivers will receive a notification via their central information display screen on the dashboard to start a conversation with the Accident Support service. For drivers with older models, BMW and MINI Accident Support can be accessed directly via a 24/7 telephone hotline.
Drivers will receive a link to submit images of vehicle damage whilst at the scene, and if the vehicle is no longer roadworthy, Accident Support will organise an immediate recovery to a local BMW or MINI approved body shop and provide onward mobility. For non-fault accidents, the Accident Support team will begin an insurance claim on behalf of the driver and manage this process fully.
The new service ensures that vehicles are taken to BMW Approved body shops, guaranteeing customer vehicles are repaired to BMW and MINI quality and safety standards, using genuine parts and paint on every repair.
Drivers will have access to an online portal where they can book their vehicle repair at a convenient time, at the Approved body shop of their choice and track their repair and the progression of the insurance claim.
The service is being run in partnership with Enterprise Rent-A-Car and powered by the Enterprise-owned Entegral technology platform, and CAPS.
Emergency Call functionality is already available within BMW and MINI models and automatically dials the emergency services should airbags in the vehicle be deployed.